Returns

PROCEDURE

 

Got the wrong size* or colour? No problem, please follow these steps to exchange your product:

  • FIRST email us at info[at]killerdolce[dot]com indicating your intention to return the product within 7 days of delivery. Let us know if you wish to exchange it for another size or colour.
  • NEXT you must send us the item to be exchanged (within the 7 days) in its ORIGINAL CONDITION (see "returnable products" below), along with the original invoice, your contact details and a note explaining why you want to return the item, to:

    Killer Dolce Enterprise
    18 Jalan Damansara Permai
    Damansara Heights
    50490 Kuala Lumpur 
    Malaysia  
  • THEN when we receive the item we will inspect it and if it meets our criteria (see note opposite), we will replace it with the requested item IF it is IN STOCK. If not we will issue you a store credit VOUCHER equivalent to the returned item's purchase price to use on another item.

* When selecting an item please choose a size that best fits you. You can refer to our Size Chart to compare different international sizing.  

 

RETURNABLE PRODUCTS

 

PLEASE NOTE - returned items MUST meet the following criteria:

  1. Item must be returned to us WITHIN 7 days of you receiving it.
  2. Item MUST NOT have been WORN, DAMAGED, WASHED or ALTERED from its ORIGINAL condition. 
  3. If an item smells of PERFUME or DEODORANT, or has MAKEUP on, it will be considered as being altered from its original condition and therefore NON-RETURNABLE. So be careful when trying it on! 
  4. Items WITHOUT their tags ATTACHED will not be exchanged and will be returned to the customer. 
  5. SALE ITEMS are not eligible for returns.